Overview
Visiting Hours
Family members and other visitors are welcome anytime, as our visiting hours in the hospital are not limited. However, please remember our patients are in the hospital for healing and rest. In consideration of the patient and any roommates, visitors should plan their stays to be considerate of the patients' needs. To avoid spreading contagious illnesses (like colds or the flu), we ask that friends and family who feel ill please not visit patients in the hospital.
Flu Prevention: Stop, Gel & Mask
To prevent the spread of infection while visiting the hospital and clinics, please put gel your hands and put on a face mask if you have a cough, fever or flu-like symptoms. Tell us if you have been traveling and to where. If you are a visitor and you are ill, please postpone your visit until you have been well for 48-hours. Read our Fight the Flu fact sheet.
Waiting Areas
There are special waiting areas throughout the hospital for your family and friends with facilities for connecting to the Internet.
After-Hours Security
To ensure the safety of our patients and staff, we have a special system for visitors entering the main hospital at night. After 9 p.m. all visitors must enter the hospital through the Emergency & Trauma Center located on the first floor of the South Tower. The other entrances to the hospital re-open at 5 a.m.
Cell Phone Use
For the safety of patients and to ensure the integrity of medical devices, cell phones must be turned off prior to entering patient care areas. If you must use your cell phone, please make sure you are in a public area, and always more than five feet from any medical equipment.
Gift Shop & Flowers
Linnea's — A Unique Boutique — is located on the first floor of the hospital, near the west elevators. The store offers a fun and eclectic inventory of gifts as well as flower arrangements for patients and families. You may call the store at 425.688.5303 or order online from Linnea's virtual shop.
Automated Teller Machines (ATM)
Automated Teller Machines (ATM)
There is one bank ATM on campus for your convenience. It is located on the lower level of the hospital, at the entrance to the Atrium Café.
Computer & Internet Access
Computer & Internet Access
We’re pleased to offer free wireless Internet access to our patients and visitors. Access can be found virtually everywhere in the main hospital — in waiting areas and most patient rooms — and no account setup is necessary.
We also offer a limited number of hospital computer stations available for visitors’ use for short-term Internet use.
CaringBridge
Connect to family and friends to share information, love and support during a healthcare crisis, treatment and recovery by creating a personalized CaringBridge® website.
Dining & Coffee
Dining & Coffee
Hospitality Services offers healthy visitor and patient meals, including organic produce, legumes, wholegrain bakery items and sustainable seafood options — including wild Alaska salmon.
Vending and coffee machine services are located throughout the Overlake campus for your convenience.
Stanzas Café
Located just inside the main lobby entrance of the hospital, Stanzas offers an ideal spot while you are waiting or simply looking for a snack. Stanzas serves Starbucks coffee and espresso, bistro-style sandwiches, soups, salads, special dishes prepared to order and delicious desserts are all available in a relaxing atmosphere with a cozy fireplace.
The Café is open Monday through Friday from 7 a.m. to 4:30 p.m. It is closed weekends and holidays.
The Atrium Café
Located in the west lower level of the main hospital, the Atrium features a wide array of prepared-to-order deli sandwiches prepared using antibiotic-free Boar’s Head deli meats, USDA Organic Burgers, Raw Earth salad bar, hand-crafted soups, home-style entrees, healthy snacks and desserts. We also serve Starbucks coffee and espresso.
Open daily 6 a.m. to 7:30 p.m.
Family Waiting Areas
Waiting Areas & Medical Library
Resources and support were thoughtfully designed in new waiting areas with comfort in mind. There are facilities for connecting to the Internet, reading, writing, even sleeping.
We also have a patient and family friendly library resources to research medical conditions. The library is located on the lower level of the medical office tower and is open Tuesday through Thursday from 8 a.m. - 4:30 p.m. There are waiting rooms located in the following areas:
Main Hospital
| Main Floor | Directions |
| Main Entrance Lobby | Between the main hospital and Overlake Medical Tower. |
| West Lobby | Between Emergency Department and Main Entrance Lobby. |
| Chapel / Meditation Room | On the second floor of the main hospital tower. Take the West elevators to the second floor. |
| Emergency | Outside the emergency admitting desk in the South Tower. |
| Medical Imaging | Outside the Medical Imaging reception desk. |
| Second Floor | Directions |
| East 2 | Take the West elevators to the second floor, turn right and head down the ramp. Waiting area is located between the two corridors. |
| Upper Floors | Directions |
| West 3 / Third Floor | Take the West elevators to the third floor, turn left and head toward waiting area. |
| West 4 / Fourth Floor | Take the West elevators to the fourth floor, turn left and the waiting area will be on your left. |
| South Tower | Directions |
| Critical Care | Take South Tower elevator to third floor, elevator opens into waiting lobby. |
| South 4 | Take South Tower elevator to fourth floor, elevator opens into waiting lobby. |
| South 5 | Take South Tower elevator to fifth floor, elevator opens into waiting lobby. |
Childbirth Center & Outpatient Surgery
| Areas | Directions |
| Outpatient Surgery / First Floor | Take the Northeast elevators in the West Parking Garage to Level 1; the waiting area is outside the registration area |
| Childbirth Center / Sixth Floor | Immediately outside the elevators |
Important Phone Numbers
Important Phone Numbers
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Billing Office |
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Care Management |
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Chaplain |
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Childbirth Center |
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Critical Care Unit |
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East 1 |
425.688.5001 |
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East 2 |
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East 3 |
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Emergency |
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Financial Counselor |
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Gift Gallery |
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Main Hospital |
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Medical Imaging |
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Patient Action Line |
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Surgical Pre-Admission (Inpatient) |
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Surgical Pre-Admission (Outpatient) |
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South 2 (PACU) |
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South 3 (Critical Care) |
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South 4 |
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South 5 |
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West 3 |
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West 4 |
When dialing inside the hospital, dial the last four digits. When dialing from inside the hospital fir outside calls, dial 9 + area code + number. For additional information regarding other hospital phone numbers, please ask your nurse for a hospital directory.
There are public phones located throughout the hospital. There are also courtesy phones (telephones are white) that will allow you to make local calls for free. Dial 9 to get an outside line.
Spiritual Care Services
Spiritual Care Services
We have chaplains available to help make your stay more comforting. There are many ways in which a chaplain can serve patients, families and visitors:
- Patient visits
- Individual and family support
- Assistance in contacting clergy of all faiths
- Confidential spiritual and emotional support
- Assistance in providing communion upon request
- Referrals to appropriate support groups
For Spiritual Care Services, please call 425.688.5127, Monday through Friday from 8 a.m. to 4 p.m. and also on some weekends.
Nearby Hotels
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Bellevue Club Hotel Courtyard by Marriott – Bellevue Extended Stay America Fairfield Inn & Suites by Marriott Hampton Inn & Suites - Bellevue Hilton Bellevue Hilton Garden Inn – Downtown Bellevue Hilton Garden Inn – Issaquah Homewood Suites by Hilton Hotel 116 |
Hyatt House – Bellevue Hyatt Regency – Bellevue La Residence Suite Hotel Red Lion Hotel Bellevue Residence Inn by Marriott – Downtown Bellevue Residence Inn by Marriott – Bellevue Residence Inn by Marriott – Redmond Sheraton Bellevue Hotel Silver Cloud Inn - Downtown Bellevue Silver Cloud Inn - Bellevue Eastgate |
Special Needs Services
Interpretive Services
If you do not speak English, or if you are visually and/or hearing-impaired, interpretation services can be provided for you at no charge. Tell the person helping you that you need an interpreter.
Assisted Listening Devices
Assisted listening devices for patients are available for use while you are at Overlake. Tell your nurse if you would like a TTY or a hearing aid amplifier. For family and visitors who are hearing-impaired, amplified public telephones are available in the Emergency Waiting Area and the Education Conference Center. A public TTY is located in the public telephone in the West Lobby.
Public Telephones
There are public phones in all waiting areas of the hospital. There are courtesy telephones (telephones are white) that will allow you to make local calls free of charge. Dial 9 to get an outside line. Pay phones will take coins or calling cards. Ask a staff member to direct you to the nearest public telephone.
Special Touch Relaxation
Specially trained volunteers can provide a light-relaxation foot, hand or back rub to hospital patients. Call the Volunteer Office at extension 5103 and they will schedule a Special Touch volunteer visit. Special Touch volunteers are available Monday through Friday, depending on volunteer staffing. You can recognize a volunteer by his or her yellow shirt.
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